1) All our items ship by Amazon Fulfillment Centers all across USA. We imply the same policy as amazon.
2) Free Returns is available to delivery addresses in the 50 states of the United States only, including Alaska and Hawaii. Free Returns is available to APO/FPO addresses when using a United States zip code only.
3) If you are not satisfied with your purchase, return the eligible product(s) in new and unworn condition in the original packaging for a full refund in accordance with our returns policy. All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
4) Items must be returned using a trackable shipping method. Please contact Customer Service or visit our online Returns Center available on our full site and we will guide you through the process. We offer two options to return eligible product(s):
UPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option and if the return is not a result of our error, you will be charged a convenience fee of $6 for the UPS Pickup
5) We will process your return and issue a full refund with no deduction for shipping after receiving your return of the eligible product(s). If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Amazon may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with Amazon's general returns policy. In addition, some special product, order, or handling fees may still apply.
6) If you have any questions or concerns please contact “Returns/Exchanges" customer service at:
Here are our customer service phone numbers:
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
How to Track your Package:
To track your return or purchased package:
Sign in to your account.
Click on my orders.
and you can see the status of your order and the tracking information